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1 reviews | Active since Mar 2009

18 Jan 2017, 08:44

FILTHY accommodation -ALMOST R15000!!!!

<p>SAFARINOW.COM DISAPPOINTED ME AND MUCH WORSE, SPOILED MY HOLIDAY WITH MY FAMILY</p> <p>With no choice as all other accommodation were fully booked during the time I took my family on holiday, my family had to endure a HOLIDAY NIGHTMARE for 5 days at Point Waterfront, Quayside Apartments booked through Safarinow at a very expensive rate, considering what we got! Brace yourself for the graphic details below, and yes I still have the pictures to prove each and every point below:<br />1. Overall hygiene and cleanliness of the unit pathetic - plain filthy (dirt and grime in shower, bedroom cupboards, kitchen and passage walls - MUST BE DEEP CLEANED OR DISEASES MAY BREW)<br />2. ****roaches in cupboard and toaster - this is a serious concern and I have a phobia for these things<br />3. Fumigation of the ****roaches took place while we were in the unit with kids after reporting the ****roach problems<br />4. Stinking bathroom basin - looks like a rotten tooth in the basin (picture taken and zoomed in). The smell was unbearable<br />5. Door of tumble dryer broken - we we sceptical to use it as we could possibly be blamed for it<br />6. Dirty carpet in main bedroom - this is just not on, we never walked bare feet on that carpet<br />7. Wood panel of the oven cupboard was loose and fell off - a danger risk for kids</p> <p> </p> <p>There were no in- or out-inspection done, we waited 1.5hrs (from check-in at 14h00) for the unit to be cleaned / or not???, we couldhardly use the pool on the premises as there were always people there, and it is just a splashpool. Argghhhh, I just hated the experience and hope no one else goes through that ever, while it should've been a memorable experience with my Family (we haven't gone on holiday for 4 years), it was a NIGHTMARE! (I am not exaggerating, contact me for photos - gruesome!!!!) I am still frustrated - it just feels like I did not have a December / January break and this feeling just won't leave me - very disappointed after spending almost R15000! You pay because you want to avoid ****roaches and grime, but surprise surprise, Safarinow.com together with Point Waterfront Accommodation (Quayside apartments) made sure you don't miss out!</p>

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Replies (1)
Safarinow.com
Safarinow.com's reply18 Jan 2017, 15:46
Official

Hi Sume

We are sorry to hear of your experience and would like to assist you in resolving this matter.

We have emailed you directly as we have not been able to get in touch with you.

We look forward to your email response.

Kind regards

Safarinow.com

Best regards,