FIGHTING FOR REFUND due to lack of service!!

To whom it may concern:

I recently got in got in contact with the Bernstein Suite (Pretoria House) via Safarinow.

I have made countless attempts to get hold of Micha (and his caretaker/assistant) since I booked and paid for the weekend of 27 - 29 November 2020. Both now refuse to take my calls and I am still waiting for a refund as discussed telephonic ally, should they not be able to assist me. Micha confirmed that he was out of the country at the time of his first and only call to me, and also apologized for the lack of communication from his side.

I was told there is a "permanent" resident at the Bernstein Suite, after I made payment for it, of which he wasn't aware, and he (Micha) assured me that things would be sorted out step by step when he arrived back in South Africa, should it become an issue.

Quotes recieved: Requested/ Check in 28 - 29 November 2020 _ R665 Requested/ Check in 27 - 29 November 2020 - R1315 We paid R1315 and then received a third unrequested quote for R3015

I was told that we would get a full refund should we decide not to go ahead with the original quote - which had been paid in full, however, we never received a second quote as promised but instead an email saying that the Suite is no longer available at all.

As per all communication available, please note that I have not been able to get hold of anyone at Pretoria House as yet. We are utterly disgusted in the lack of service and WILL NOT recommend this facility to anyone seeking professional service and a hospitable stay.