Failure to refund credit card payment

Item: Safarinow.com
Rating: 2
Author: Pieter M

Booking was made and payment via credit card of the amount of 1,849.50. Safarinow advised that booking did not go through due to system error and that I should rebook. I did not rebook but credit card payment still went through. Matter taken up with Safarinow since April. They confirm that it was error on their side and that the money went off for Safarinow but say that it is company policy not to refund clients until the payment reflect son their side. Further complaints on this response were not answered at time of this complaint.

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Replies (1)

Safarinow.com's replyOfficial

28 Dec 2015, 16:29

Hello pieterwm,

Thank you for taking the time to speak to me today.

We sincerely apologise for the time it has taken to refund you and we are thankful for your patience.

Your matter has been escalated to our account managers at our financial institution and is deemed as a priority on our side. As agreed, I shall speak with you tomorrow.

Kind regards,
Andrea Daniels
Customer Services Team Leader
________________________________________
Phone: *** (South Africa Only) ***0 (International)
Fax: ***8 (International)
E-mail: ***

Safarinow.com's reply28 Dec 2015, 16:29

Official