GL
Gavin L
1 reviews | Active since Jan 2019
02 Mar 2021, 10:47
Failure to refund cancellation
Review pertains to booking enquiry ***5.
Booking was cancelled more than 2 weeks ago and still have not received refund yet. Received generic email confirming that cancellation has been made.
I sent a follow-up email over a week ago to *** and still no response or refund.
Based on previous reviews, it seems like SafariNow do not mind accepting your money, but are terrible at refunding cancellations and the only way to get through to them is by writing low rating reviews on Hello Peter! So if somebody at SafariNow is reading this review, please refund my money!
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Replies (2)0
Replies (2)
Safarinow.com's replyOfficial
02 Mar 2021, 11:57Hi Gavin
We have investigated this query. Finalisation of the cancellation was pending a response from the property as we had settled this account in October of last year to secure the booking. We have made telephonic contact with the property who have advised that they will respond to us via email and we can then complete the query.
We have investigated this query. Finalisation of the cancellation was pending a response from the property as we had settled this account in October of last year to secure the booking. We have made telephonic contact with the property who have advised that they will respond to us via email and we can then complete the query.
Safarinow.com's reply02 Mar 2021, 11:57
Official
Hi Gavin
We have investigated this query. Finalisation of the cancellation was pending a response from the property as we had settled this account in October of last year to secure the booking. We have made telephonic contact with the property who have advised that they will respond to us via email and we can then complete the query.
We have investigated this query. Finalisation of the cancellation was pending a response from the property as we had settled this account in October of last year to secure the booking. We have made telephonic contact with the property who have advised that they will respond to us via email and we can then complete the query.
GL
Gavin L's updateReviewer Update
20 Mar 2021, 17:35After my review on Hellopeter, which finally prompted a response by SafariNow, the refund has finally come through yesterday. Thank you to Yvonne for handling the refund. The problem was more on the side of the Guesthouse which was stalling the refund with SafariNow. But again, it shouldn't be necessary for me to resort to HelloPeter to find out what was going on with the cancellation.
GL
Gavin L's update20 Mar 2021, 17:35
Reviewer Update
After my review on Hellopeter, which finally prompted a response by SafariNow, the refund has finally come through yesterday. Thank you to Yvonne for handling the refund. The problem was more on the side of the Guesthouse which was stalling the refund with SafariNow. But again, it shouldn't be necessary for me to resort to HelloPeter to find out what was going on with the cancellation.