RE
Ronelle E
1 reviews | Active since May 2017
12 Jan 2020, 08:54
Failure to pay money over to client.
We had a guest who made a booking through Safarinow. The guest paid the full amount for their stay over to Safarinow on the 29th December 2019. To date (15 January 2020), Safarinow has not paid the balance over to our establishment. All other booking agents make payment within 3 - 4 days. Unacceptable for Safarinow to keep their clients money in their bank for two weeks (or longer) before paying it over.
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Safarinow.com's replyOfficial
13 Jan 2020, 09:50 Hi Ronelle
We apologize for the experience that you have had with us. This payment has been settled today (13 January 2020). Our onpayment terms are 5 -8 working days. From time to time we may have a delay seasonally because of public holidays.
Regards
Safarinow
We apologize for the experience that you have had with us. This payment has been settled today (13 January 2020). Our onpayment terms are 5 -8 working days. From time to time we may have a delay seasonally because of public holidays.
Regards
Safarinow
Safarinow.com's reply13 Jan 2020, 09:50
Official
Hi Ronelle
We apologize for the experience that you have had with us. This payment has been settled today (13 January 2020). Our onpayment terms are 5 -8 working days. From time to time we may have a delay seasonally because of public holidays.
Regards
Safarinow
We apologize for the experience that you have had with us. This payment has been settled today (13 January 2020). Our onpayment terms are 5 -8 working days. From time to time we may have a delay seasonally because of public holidays.
Regards
Safarinow