rK
riyaaz K
1 reviews | Active since Sept 2011
04 Mar 2015, 10:57
Dream Charters, Central C
I Booked with ** Dream Charters Yacht *** located in Maputo on 12/1/14 via [URL Removed] website <br> <br> An online booking Fee of R 7200 was paid via [URL Removed]<br> I was the advised to pay another R 4,800 to DCY<br> <br> Later i received the below message from Dream Charters <br> \We did some electrical work on the one motor and while running it last night a fire developed in the engine room which has destroyed a lot of the wiring
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Safarinow.com's replyOfficial
04 Mar 2015, 13:11Hello riyaaz07,
Thank you for your feedback and apologies for the delay in fully resolving your complaint.
I have tried calling you regarding your complaint, however your line is unavailable.
I can confirm that Safarinow refunded you the full amount of R7200.00 on the 8th of January. We will continue to facilitate the retrieval of your funds from the guest house.
Again our sincerest apologies for the inconvenience and frustration this has caused you.
Kind regards,
Andrea Daniels
Customer Services Team Leader
________________________________________
Phone: *** (South Africa Only) +***0 (International)
Fax: +***8 (International)
E-mail: ***
Thank you for your feedback and apologies for the delay in fully resolving your complaint.
I have tried calling you regarding your complaint, however your line is unavailable.
I can confirm that Safarinow refunded you the full amount of R7200.00 on the 8th of January. We will continue to facilitate the retrieval of your funds from the guest house.
Again our sincerest apologies for the inconvenience and frustration this has caused you.
Kind regards,
Andrea Daniels
Customer Services Team Leader
________________________________________
Phone: *** (South Africa Only) +***0 (International)
Fax: +***8 (International)
E-mail: ***
Best regards,
Safarinow.com's reply04 Mar 2015, 13:11
Official
Hello riyaaz07,
Thank you for your feedback and apologies for the delay in fully resolving your complaint.
I have tried calling you regarding your complaint, however your line is unavailable.
I can confirm that Safarinow refunded you the full amount of R7200.00 on the 8th of January. We will continue to facilitate the retrieval of your funds from the guest house.
Again our sincerest apologies for the inconvenience and frustration this has caused you.
Kind regards,
Andrea Daniels
Customer Services Team Leader
________________________________________
Phone: *** (South Africa Only) +***0 (International)
Fax: +***8 (International)
E-mail: ***
Thank you for your feedback and apologies for the delay in fully resolving your complaint.
I have tried calling you regarding your complaint, however your line is unavailable.
I can confirm that Safarinow refunded you the full amount of R7200.00 on the 8th of January. We will continue to facilitate the retrieval of your funds from the guest house.
Again our sincerest apologies for the inconvenience and frustration this has caused you.
Kind regards,
Andrea Daniels
Customer Services Team Leader
________________________________________
Phone: *** (South Africa Only) +***0 (International)
Fax: +***8 (International)
E-mail: ***
Best regards,