LT
Liezel T
1 reviews | Active since Oct 2009
15 Dec 2015, 14:07
Double bookings
I wanted to book my holiday through a reputable agency, I decided on SafariNow. WHAT A MISTAKE!! I Booked well in advance on their site to ensure no issues.. What a nightmare it is working through SafariNow!! The name of the house is Sandkorrel in Hartenbos. Immediately SafariNow's site urged me to pay 50% deposit to secure my booking. I paid the deposit and received the feedback: \Pack your bags! You're booked". I also received email confirmation that I am booked. To my surprize I received email from them saying they made a double booking"
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Safarinow.com's replyOfficial
15 Dec 2015, 15:42Hello LiezelT,
Hi Liezel
We are terribly sorry to hear of your negative booking experience at Sandkorrel.
As per our discussion we are currently searching for alternatives within your budget.
Safarinow.com endeavours to assist all our customers in receiving the best possible alternatives. These alternatives however need to be within reason in terms of price. Your affected booking is still a year prior to check in, we believe we will be able to source you an alternative before then.
Kind regards
Tracey
Safarinow.com
Hi Liezel
We are terribly sorry to hear of your negative booking experience at Sandkorrel.
As per our discussion we are currently searching for alternatives within your budget.
Safarinow.com endeavours to assist all our customers in receiving the best possible alternatives. These alternatives however need to be within reason in terms of price. Your affected booking is still a year prior to check in, we believe we will be able to source you an alternative before then.
Kind regards
Tracey
Safarinow.com
Best regards,
Safarinow.com's reply15 Dec 2015, 15:42
Official
Hello LiezelT,
Hi Liezel
We are terribly sorry to hear of your negative booking experience at Sandkorrel.
As per our discussion we are currently searching for alternatives within your budget.
Safarinow.com endeavours to assist all our customers in receiving the best possible alternatives. These alternatives however need to be within reason in terms of price. Your affected booking is still a year prior to check in, we believe we will be able to source you an alternative before then.
Kind regards
Tracey
Safarinow.com
Hi Liezel
We are terribly sorry to hear of your negative booking experience at Sandkorrel.
As per our discussion we are currently searching for alternatives within your budget.
Safarinow.com endeavours to assist all our customers in receiving the best possible alternatives. These alternatives however need to be within reason in terms of price. Your affected booking is still a year prior to check in, we believe we will be able to source you an alternative before then.
Kind regards
Tracey
Safarinow.com
Best regards,