Dont book with SafariNow and filthy Pier Plesier in Vic Bay

I booked accommodation through SafariNow to stay at Pier Plesier in Victoria Bay. We arrived late afternoon, the manager who met us didn't wear a mask, and the place was absolutely filthy. The fridge had old pieces of cheese in it, the bed side table had old toothpicks on it, and had pieces of what looked like granola stuck all over the surface. The microwave and toaster oven were covered in crusted old food and the ants were all over. There were ***** of hair sticking to the skirting boards, and the counter below the microwave oven, was covered in ages of old food. The bed also had crumbs on it. I sent the manager an email and he came around the next morning, telling me that in 25 years he never had a bad review or anyone complaining. He also said its dirty because it was a Sunday and people work half day!!. He was then keen to give a new Microwave and Toaster oven, and send someone in for another cleaning. I was already disgusted and asked for a refund, but was told I need to get a refund from SafariNow. About a week later, I received an email from SafariNow that they will refund me for the nights not stayed within 10 business days. Its now been a month and I still do not have a refund and I cannot get any responses from SafariNow. This booking company is also not interested in any complaints.