SL
Stephanie Löffler
1 reviews | Active since Aug 2020
09 Apr 2021, 16:17
Do they ***** money from the customers?!
We booked 2 accomodations for our vacation 2020 and paid the deposit/total amount before the lockdown in South Afrika. On June 17 we were contacted by SafariNow, stating that SanParks had cancelled all reservations, informing us that we are eligible for a full refund and asking how we want to proceed. We rep**** immediately that we want to cancel both bookings. Nothing happened. After we wrote a review on hellopeter on august 1st we had some mail-conversations with safari now. On september 23rd 2020 we sent all our details for refund our payment- but nothing happened. We know, that safaronow got all the money from the hosts, but took it in their own pocket. Will anything happen in the next days?
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Replies (3)
Safarinow.com's replyOfficial
12 Apr 2021, 14:16Hi Stephanie
We have sent you a mail directly, we sent some emails asking for bank details and have not yet received responses. We have sent the copies of emails as well as the request again. Once we get this information we will facilitate the refunds.
We have sent you a mail directly, we sent some emails asking for bank details and have not yet received responses. We have sent the copies of emails as well as the request again. Once we get this information we will facilitate the refunds.
Safarinow.com's reply12 Apr 2021, 14:16
Official
Hi Stephanie
We have sent you a mail directly, we sent some emails asking for bank details and have not yet received responses. We have sent the copies of emails as well as the request again. Once we get this information we will facilitate the refunds.
We have sent you a mail directly, we sent some emails asking for bank details and have not yet received responses. We have sent the copies of emails as well as the request again. Once we get this information we will facilitate the refunds.
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Stephanie Löffler's updateReviewer Update
12 Apr 2021, 14:51My husband Manfred sent all the details you requested on September 23rd 2020 per email to ***. Nothing happened after that. Have you lost this sensible data we sent to you?
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Stephanie Löffler's update12 Apr 2021, 14:51
Reviewer Update
My husband Manfred sent all the details you requested on September 23rd 2020 per email to ***. Nothing happened after that. Have you lost this sensible data we sent to you?
Safarinow.com's replyOfficial
12 Apr 2021, 15:35Hi Stephanie
Please send it to ***
Please send it to ***
Safarinow.com's reply12 Apr 2021, 15:35
Official
Hi Stephanie
Please send it to ***
Please send it to ***