RM
Riaan M
1 reviews | Active since Apr 2010
06 Mar 2019, 14:12
Do not accept quotes from Safarinow.com at face value.
Safarinow.com sends out quotes which are meaningless. Watch out - there may be hidden charges which they do not reveal and they will not entertain a refund even after securing your business under false pretenses. They accept commission on the transaction, but when things go wrong they do not want to know about your problems. In fact, they even deny that it is their quote, even though it came from them and I paid the deposit to them. This is customer service at its worst. I have used them several times, but never again. Their customer service staff do not care about your problems - even where a contract has been established after acceptance of a quote.
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Replies (3)
Safarinow.com's replyOfficial
06 Mar 2019, 14:40Hi Riaan
We note receipt of your query. Our guesthouses provide an important information section and with this booking this section showed a refundable breakage fee as well as an admin fee.Our agents have been working on this query and are trying to assist in resolving it. Dalene in our office had earlier advised you that they will come back to you with a solution, please bear with them while they resolve this.
We will contact you by telephone.
Regards
SafariNow
We note receipt of your query. Our guesthouses provide an important information section and with this booking this section showed a refundable breakage fee as well as an admin fee.Our agents have been working on this query and are trying to assist in resolving it. Dalene in our office had earlier advised you that they will come back to you with a solution, please bear with them while they resolve this.
We will contact you by telephone.
Regards
SafariNow
Safarinow.com's reply06 Mar 2019, 14:40
Official
Hi Riaan
We note receipt of your query. Our guesthouses provide an important information section and with this booking this section showed a refundable breakage fee as well as an admin fee.Our agents have been working on this query and are trying to assist in resolving it. Dalene in our office had earlier advised you that they will come back to you with a solution, please bear with them while they resolve this.
We will contact you by telephone.
Regards
SafariNow
We note receipt of your query. Our guesthouses provide an important information section and with this booking this section showed a refundable breakage fee as well as an admin fee.Our agents have been working on this query and are trying to assist in resolving it. Dalene in our office had earlier advised you that they will come back to you with a solution, please bear with them while they resolve this.
We will contact you by telephone.
Regards
SafariNow
RM
Riaan M's updateReviewer Update
06 Mar 2019, 15:08I appreciate the solution you came up with. Thank you. However, you still do not seem to understand the importance of a quote and an acceptance, which forms a solid contract. Whether it is R1 or R1000 makes no difference. I ask for a quotes for a specific reason. In my experience the pricing and conditions often differ from what is published on your site. A quote is therefore required to avoid any misunderstandings. Once the quote has been given you cannot point to terms and conditions published elsewhere. I will not ride this horse to death and will now leave it here, but please understand that the trust between us has been broken. I have used you on several occassions and you used to be the first place I turned to when looking for accommodation.
RM
Riaan M's update06 Mar 2019, 15:08
Reviewer Update
I appreciate the solution you came up with. Thank you. However, you still do not seem to understand the importance of a quote and an acceptance, which forms a solid contract. Whether it is R1 or R1000 makes no difference. I ask for a quotes for a specific reason. In my experience the pricing and conditions often differ from what is published on your site. A quote is therefore required to avoid any misunderstandings. Once the quote has been given you cannot point to terms and conditions published elsewhere. I will not ride this horse to death and will now leave it here, but please understand that the trust between us has been broken. I have used you on several occassions and you used to be the first place I turned to when looking for accommodation.
RM
Riaan M's updateReviewer Update
06 Mar 2019, 15:57The matter has been resolved to my satisfaction. Thank you to Safarinow.com and San Lameer. I hope we all learned something from this.
RM
Riaan M's update06 Mar 2019, 15:57
Reviewer Update
The matter has been resolved to my satisfaction. Thank you to Safarinow.com and San Lameer. I hope we all learned something from this.