Dishonist and lacking in ethich and integritidy Safarinow.com

We made a booking through Safarinow.com for Lyn's Place in Salt Rock for June 2020 and we paid a R5850 on 10th March 2020. Following the deceleration of the national state of disaster and the lockdown, we notified Safarinow.com via email requesting a refund, as legislation has placed our booking into a force majeure and law has prevented us from travelling from Gauteng to KZN for our annual holiday. We requested a full refund of our deposit on the 27th April 2020. We were also contacted by "Lyn", the owner of the residence that we had rented, who expressed her concern that we should not come through due to the Covid-19 virus pandemic. Our email goes unanswered and they fail to answer the phones to discuss the matter. A very sad day when such a name in the leisure industry acts in such a dishonest way and demonstrates such ********* business practice and failure in dealing with such matters. Safarinow.com have not paid the house owner, nor have they any additional costs from this holiday booking and they still hold all of my money paid as a deposit. A very sad day when south African business see fit to ***** pensioners hard earned holiday money.