DN
Debra N
1 reviews | Active since Oct 2020
29 Apr 2021, 08:19
Disgusting SafariNow
We booked for Kruger Park for April last year, in the middle of our hard lockdown. I have been trying to get a refund or change my booking since September 2020. They refuse to refund us and although I have asked for our booking to be changed, they just ignore our e-mails. You cannot get through to speak to anybody on the phone, just give you e-mail addresses. We have now sent out complaint to Wendy Knowler and will be sending it to the Consumer Commissioner. The service has been absolutely disgusting!!!
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Safarinow.com's replyOfficial
29 Apr 2021, 14:38Hi Debra
Our apologies for the experience that you and Mr Norton had. We are still unable to locate the emails that were sent. We have since resolved the query and the bookings are in place.
Regards
Yvonne
Our apologies for the experience that you and Mr Norton had. We are still unable to locate the emails that were sent. We have since resolved the query and the bookings are in place.
Regards
Yvonne
Best regards,
Safarinow.com's reply29 Apr 2021, 14:38
Official
Hi Debra
Our apologies for the experience that you and Mr Norton had. We are still unable to locate the emails that were sent. We have since resolved the query and the bookings are in place.
Regards
Yvonne
Our apologies for the experience that you and Mr Norton had. We are still unable to locate the emails that were sent. We have since resolved the query and the bookings are in place.
Regards
Yvonne
Best regards,