Disgusting lack of service

I booked accommodation at Glen Eden farm on the 18th September 2020 for the New years weekend. 2 weeks ago Safarinow calls to say the owner had issues and double booked. Since then I have sent numerous emails and unable to reach them via a phone call because I am yet to receive my full refund. New years plans cancelled through no fault of my own and they don't even have the decency to pay my money back!