Disappointing service

<p>On the 23/11/2016 I received an email advising me that I had a R200 voucher available to myself, for my next booking with them - if used within a certain time period (had to be used by 29/11/2016).</p> <p>I had booked with this company on previous occasions, and everything had always run smoothly - so I never had any doubt in my mind about using this site again.</p> <p>On the 24/11/2016, I sent through a request for a quote to an establishment, which was received on the same day.</p> <p>I accepted the quote, and went to do the payment on the 25/11/2016 but when trying to do the quote - and utilise my R200 voucher - could not figure out how to use the voucher.</p> <p>I then called Safarinow to enquire on how to use the voucher, and I was told that when I made the payment using my credit card - that there would be a field which would pop up in which I could insert the actual voucher code.</p> <p>I proceeded to make the payment - but the field for the voucher never popped up - so i paid the full amount using my credit card on the 25/11/2016 - well withing the time period I was given on the voucher to utilise same.</p> <p>I then immediately sent through an enquiry to ********** on the 25/11/2016 at 2.41pm, advising my problem surrounding the payment issue, and the fact that I was not able to use the voucher for R200.</p> <p>My confirmation of receipt of payment was received from the establishment on the 29/11/2016.</p> <p>On the 30/11/2016 - I stil had not received any feedback from Safarinow.com to my initial query raised on the 25/11/2016, which Safarinow.com sent through to the estabishment - the only reason I know this is because I received a phone call from the owner of the establishment - understandably quite upset because the query had been sent to herself. I apologised - which already upset me quite a bit, as I had not addressed the matter with the establishment but with Safarinow.com, and advised the owner that I would contact Safarinow.com and ask them why this had been sent onto the owner - I still do not quite know the answer to this question.</p> <p>I then contacted Safarinow.com telephonically, and was advised initally that the reason for me not being able to use the voucher was because the time period had expired - i had to advise them of the payment date, and was then advised that i had made my payment but had used a "system smart shopper card". I explained to the lady in question - who was not very friendly at all, that the only card I had used was my credit card - and requested proof of the "system smark shopper card".</p> <p>I was then sent an email which contained the following:-</p> <p>"25 Nov 2016 14.34.40 System Smart Shopper card number. Smart Shopper number</p> <p>25 Nov 2016 14.34.46 system Status Update From Status 50 to Status 75</p> <p>25 Nov 2016 14.34.46 System Mandy de Quintal Make Payment"</p> <p>I then sent another email in reply to the abovementioned asking someone to please explain exactly what the Smart Shopper card was - to date i am still awaiting some form of email from Safarinow.com explaining what this is all about.</p> <p>This morning, 05/12/2016 - I then telephonically contacted Safarinow.com and spoke to a gentleman, who explained what the Smart Shopper card was about - it is apparently the Pick'nPay Smart Shopper cart - but I would have to actually input my Smart Shopper card number in order to utilise it when making my payment.</p> <p>When I told him, I was not prompted to input any Smart Shopper card number, i was informed that they receive queries of this nature on a regular basis - but there is unfortunately nothing that could be done to assist me with this query.</p> <p>And of course - there is no way i can actually prove my side of the story.</p> <p>I myself am in the service industry, and find it very sad, that the service provider here - Safarinow.com, were unable to assist in trying to resolve this matter - every time i queried this matter with themI was told a different "story", and also that my initial query was simply sent on to the establishment for which I had to apologise.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>I</p> <p> </p> <p> </p> <p> </p>