Disappearing deposit

I made a booking with SafariNow on 12 November. I paid a deposit and it was taken out of my account. However, the deposit was never transferred to the owner of the establishment who is still waiting for it and who says it reflects as unpaid. If I access my account, it also says there that payment is pending. However, the money was certainly taken out of my account! Emails from the owner of the place I booked and from me go unanswered. I am afraid that I will lose this money. I will not book with SafariNow ever again although I used them successfully in the past.