KM
Keratiloe M
1 reviews | Active since Aug 2024
27 Jul 2020, 12:08
Delayed cancellation-Deposit Refund
Hi,
Before the national lockdown I booked a hotel(Grande Kloof Hotel Boutique Hotel) through Safarinow.com. I booked for 5 nights(23 December-28 December 2020) and paid the deposit. because of the national pandemic, I then decided to cancel the booking. Since May 20th I have sent 3 emails so far to their cancellation email address and yet no response. All I want is my money of R6 292 back. My enquiry number is #***4.
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Replies (4)
Safarinow.com's replyOfficial
30 Jul 2020, 17:05Hi Seboye
Apologies for the delay. We are looking into this matter and will come back to you directly.
Apologies for the delay. We are looking into this matter and will come back to you directly.
Best regards,
Safarinow.com's reply30 Jul 2020, 17:05
Official
Hi Seboye
Apologies for the delay. We are looking into this matter and will come back to you directly.
Apologies for the delay. We are looking into this matter and will come back to you directly.
Best regards,
KM
Keratiloe M's updateReviewer Update
31 Jul 2020, 09:28I received a call and was told I am going to lose 100% of my deposit which is NOT correct according to the cancellation policy which states that if I cancel 30 days before the arrival I only lose 10% of deposit. In this case I am cancelling months before arrival and it is the pandemic that is forcing my hand to cancel, this should be a very good reason to get ALL my deposit back.
Basically you are saying It is either I risk my family's life or lose about R6292 worth of money.
This is completely unprofessional, unfair and uncalled for!
The lady I spoke to said she will get back to me and I will be waiting for a quick response!
Basically you are saying It is either I risk my family's life or lose about R6292 worth of money.
This is completely unprofessional, unfair and uncalled for!
The lady I spoke to said she will get back to me and I will be waiting for a quick response!
KM
Keratiloe M's update31 Jul 2020, 09:28
Reviewer Update
I received a call and was told I am going to lose 100% of my deposit which is NOT correct according to the cancellation policy which states that if I cancel 30 days before the arrival I only lose 10% of deposit. In this case I am cancelling months before arrival and it is the pandemic that is forcing my hand to cancel, this should be a very good reason to get ALL my deposit back.
Basically you are saying It is either I risk my family's life or lose about R6292 worth of money.
This is completely unprofessional, unfair and uncalled for!
The lady I spoke to said she will get back to me and I will be waiting for a quick response!
Basically you are saying It is either I risk my family's life or lose about R6292 worth of money.
This is completely unprofessional, unfair and uncalled for!
The lady I spoke to said she will get back to me and I will be waiting for a quick response!
Safarinow.com's replyOfficial
31 Jul 2020, 10:43Hi Seboye
We will come back to you in this regard our agent is investigating further.
We will come back to you in this regard our agent is investigating further.
Best regards,
Safarinow.com's reply31 Jul 2020, 10:43
Official
Hi Seboye
We will come back to you in this regard our agent is investigating further.
We will come back to you in this regard our agent is investigating further.
Best regards,
KM
Keratiloe M's updateReviewer Update
27 Oct 2020, 11:23I received my refund from SafariNow so quickly, thank you very much
KM
Keratiloe M's update27 Oct 2020, 11:23
Reviewer Update
I received my refund from SafariNow so quickly, thank you very much