Customer Service

<p>I called in earlier today with regards to my booking for the Royal Hotel in Riebeek Kasteel where the booking was not confirmed correctly. The first agent who goes by the name of Jody told me she will call me back in an half an hour, as she needed to consult her supervisor to assist. She did not get back to me and I had to call again.</p> <p> </p> <p>I spoke to Tracey Dennison who immediately resolved my enquiry. She didn't think twice, she took ownership of the call and she built rapport with me. She saw the problem and she resolved in less than 5 minutes. Excellent agent on the other side, had me on hold for less than a minute to consult with the hotel to make sure that my booking and payment was confirmed. </p> <p> </p> <p>Thank you very much Tracey and keep up the good work! Brilliant.</p>