Cancellation refund

We have booked through Safari now but unfortunately this was during the lockdown period in April. I was advised that we can utilize the booking at a later stage when the lockdown was over, however in July I send an email requesting a refund of my deposit since we did not know when the wedding we need to attend will take place as it was postponed until the Covid-19 allowed such festivities. It is now September and I have still not heard from Safari now regarding my refund, the guesthouse we booked at has not yet received the funds and therefore are not involved in this refund. I have emailed cancellations, reservations, tarryn@safarinow, yvonne@safarinow and I keep calling *** but after the voice activated message the line cuts out as the employees are working from home.

I want my money back and I want assistance, this is very poor service and unacceptable in the this time that we must now endure due to Covid-19.