Cancellation of bookings due to Covid-19

I have 2 bookings through Safarinow in Namibia for July which I have been trying to cancel since the 23rd February as we are unable to travel due to Covid -19. I have sent at least 6 emails and have not had any response. Their phones go unanswered except to tell you to email them. We had a 2 week holiday planned in Namibia and every other company/ establishment that I booked through have been very professional in handling cancellations and refunds due to Covid-19, but Safarinow have been useless. Reading through the reviews it seems this is common practice at this time. Even the establishments through which I booked can not get hold of them. I am sorry I used them as a booking agent and next time I will miss out the middle man Safarinow.