LT
Letlatsa T
1 reviews | Active since Nov 2019
13 Jul 2021, 09:55
Cancellation due to travel restrictions
They refuse to give me a refund!!! Cancelled a booking du to travel restrictions placed on Gauteng. When you email them they basically ignore you.....worst service ever
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Safarinow.com's replyOfficial
14 Jul 2021, 09:26Hi Letlatsa
We have investigated the query further and finalised this. Please note that we did inform you that we had to wait for feedback from the property as we had settled an amount to secure your reservation. We then did numerous follow ups with the property requesting that they either refund or advise the way forward. Some properties offer refunds, others offer new travel dates. They have refunded you the deposited amount and we have refunded you any referral fees. At the time this query was posted we were assisting you and communicating via another platform. We apologise for the long wait in getting you a resolution and assure all customers that every query is followed up on.
We have investigated the query further and finalised this. Please note that we did inform you that we had to wait for feedback from the property as we had settled an amount to secure your reservation. We then did numerous follow ups with the property requesting that they either refund or advise the way forward. Some properties offer refunds, others offer new travel dates. They have refunded you the deposited amount and we have refunded you any referral fees. At the time this query was posted we were assisting you and communicating via another platform. We apologise for the long wait in getting you a resolution and assure all customers that every query is followed up on.
Safarinow.com's reply14 Jul 2021, 09:26
Official
Hi Letlatsa
We have investigated the query further and finalised this. Please note that we did inform you that we had to wait for feedback from the property as we had settled an amount to secure your reservation. We then did numerous follow ups with the property requesting that they either refund or advise the way forward. Some properties offer refunds, others offer new travel dates. They have refunded you the deposited amount and we have refunded you any referral fees. At the time this query was posted we were assisting you and communicating via another platform. We apologise for the long wait in getting you a resolution and assure all customers that every query is followed up on.
We have investigated the query further and finalised this. Please note that we did inform you that we had to wait for feedback from the property as we had settled an amount to secure your reservation. We then did numerous follow ups with the property requesting that they either refund or advise the way forward. Some properties offer refunds, others offer new travel dates. They have refunded you the deposited amount and we have refunded you any referral fees. At the time this query was posted we were assisting you and communicating via another platform. We apologise for the long wait in getting you a resolution and assure all customers that every query is followed up on.