bring back my money & stranded on holiday

I booked accommodation for three adults for the weekend of the 26th of September 2015 via safari [URL Removed] & was given back quote for 2 nights which was R1500 enquiry no.***8. I paid the full amount via EFT on the 25th of Sept & because I had used [URL Removed] b4, under reference no. the system picked up the old ref no.& i paid using the wrong reference no. I then paid again another amount of R1500 using the correct ref no. & I have called & emailed safarinow several times requesting th@ my money be reversed & returned to my account as the first payment used a wrong ref number.After making the correct payment using the correct ref number I then called safarinow again requesting a direct number for Sengathi (which is the place I had booked) & I was given an old no. that doesn't work anymore & i was assured that there wouldn't be any problems as i had emailed the proof of payment but when we got to Sengathi on Friday evening we were told that the place had already been booked by other people & that they hadn't received my payment & that we had to look for alternative accommod, we spent Fri and Sat looking for alternative accommod & had to book another place using our own cash on Sat