MV
Marinus V
1 reviews | Active since Apr 2013
12 Nov 2015, 14:30
Book with Safarinow at your own peril
I booked a room at Endless Vineyards for a single night through [URL Removed] but now I have endless headaches.<br> <br> So I booked the room on Friday and on Sunday realised we were double-booked (friends booked for us). I contacted Endless Vineyards to cancel but was referred back to [URL Removed] According to the cancellation terms published online by [URL Removed] and confirmed in their email to me, I would lose my 50% deposit if I cancel within 14 days of the date of accommodation. There is a clear distinction made between the \deposit"and the \""quoted amount\"". I thought the conditions a bit harsh"
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Safarinow.com's replyOfficial
12 Nov 2015, 16:16Hello BFrank,
We value your feedback and have investigated your query. My sincerest apologies for the frustration caused.
Our consultant was waiting for feedback from the booked establishment as she was trying to negotiate the cancellation term.
SafariNow will however settle a refund to you of the R500 immediately as discussed.
We will also look at revising the wording of the cancellation terms so that our customers have a smooth experience with this.
Thank you for your patience, I will be in direct contact with you shortly.
Kind regards,
Andrea Daniels
Customer Services Team Leader
________________________________________
Phone: *** (South Africa Only) +***0 (International)
Fax: +***8 (International)
E-mail: ***
We value your feedback and have investigated your query. My sincerest apologies for the frustration caused.
Our consultant was waiting for feedback from the booked establishment as she was trying to negotiate the cancellation term.
SafariNow will however settle a refund to you of the R500 immediately as discussed.
We will also look at revising the wording of the cancellation terms so that our customers have a smooth experience with this.
Thank you for your patience, I will be in direct contact with you shortly.
Kind regards,
Andrea Daniels
Customer Services Team Leader
________________________________________
Phone: *** (South Africa Only) +***0 (International)
Fax: +***8 (International)
E-mail: ***
Safarinow.com's reply12 Nov 2015, 16:16
Official
Hello BFrank,
We value your feedback and have investigated your query. My sincerest apologies for the frustration caused.
Our consultant was waiting for feedback from the booked establishment as she was trying to negotiate the cancellation term.
SafariNow will however settle a refund to you of the R500 immediately as discussed.
We will also look at revising the wording of the cancellation terms so that our customers have a smooth experience with this.
Thank you for your patience, I will be in direct contact with you shortly.
Kind regards,
Andrea Daniels
Customer Services Team Leader
________________________________________
Phone: *** (South Africa Only) +***0 (International)
Fax: +***8 (International)
E-mail: ***
We value your feedback and have investigated your query. My sincerest apologies for the frustration caused.
Our consultant was waiting for feedback from the booked establishment as she was trying to negotiate the cancellation term.
SafariNow will however settle a refund to you of the R500 immediately as discussed.
We will also look at revising the wording of the cancellation terms so that our customers have a smooth experience with this.
Thank you for your patience, I will be in direct contact with you shortly.
Kind regards,
Andrea Daniels
Customer Services Team Leader
________________________________________
Phone: *** (South Africa Only) +***0 (International)
Fax: +***8 (International)
E-mail: ***