Beware of this company - their refund policy is BS!

Despite Safarinow saying they will refund me within 5 days, I am struggling to get my money returned after a cancellation. They tell me that they need to get the money back from the venue first before they can refund me - this is not what they say on the Proof of Booking email where it clearly says “Safarinow will refund you with 5 days of a cancellation”. Beware of this company..!!