OS
Ottavio S
1 reviews | Active since Apr 2022
05 Apr 2022, 11:12
BEWARE OF SAFARI.COM
I booked accommodation on safari.com that showed available on their site and payed the deposit. The next day I received an email from them that the place is already booked. I asked for the refund of my deposit, but no reply. You cant seem to contact them via phone, and they don't respond to emails. This is really frustrating because we saved for our December vacation, and now Safari has taken half of it!!
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Replies (4)0
Replies (4)
Safarinow.com's replyOfficial
05 Apr 2022, 12:23Good day,
We have received your response sent an hour ago with the request to return the deposit. Kindly forward your banking details on the email sent to reservations for the refund to be processed back to your account. We apologise for the establishment not being able to assist you as we only facilitate the online query. It is up to the establishment to keep their availability and calendar up to date.
Kind regards,
Safarinow.com
We have received your response sent an hour ago with the request to return the deposit. Kindly forward your banking details on the email sent to reservations for the refund to be processed back to your account. We apologise for the establishment not being able to assist you as we only facilitate the online query. It is up to the establishment to keep their availability and calendar up to date.
Kind regards,
Safarinow.com
Safarinow.com's reply05 Apr 2022, 12:23
Official
Good day,
We have received your response sent an hour ago with the request to return the deposit. Kindly forward your banking details on the email sent to reservations for the refund to be processed back to your account. We apologise for the establishment not being able to assist you as we only facilitate the online query. It is up to the establishment to keep their availability and calendar up to date.
Kind regards,
Safarinow.com
We have received your response sent an hour ago with the request to return the deposit. Kindly forward your banking details on the email sent to reservations for the refund to be processed back to your account. We apologise for the establishment not being able to assist you as we only facilitate the online query. It is up to the establishment to keep their availability and calendar up to date.
Kind regards,
Safarinow.com
OS
Ottavio S's updateReviewer Update
05 Apr 2022, 12:32Safarinow.com, you can reply on HelloPeter within an hour, but don't respond to personal emails?? I sent you my banking details two times already on Friday 01/04 and also the next day. I will send it to you again. Thank you
OS
Ottavio S's update05 Apr 2022, 12:32
Reviewer Update
Safarinow.com, you can reply on HelloPeter within an hour, but don't respond to personal emails?? I sent you my banking details two times already on Friday 01/04 and also the next day. I will send it to you again. Thank you
Safarinow.com's replyOfficial
05 Apr 2022, 12:41Good day,
Thank you for your response. We have received your banking details from Liza and will process the refund shortly.
Kind regards,
Safarinow.com
Thank you for your response. We have received your banking details from Liza and will process the refund shortly.
Kind regards,
Safarinow.com
Safarinow.com's reply05 Apr 2022, 12:41
Official
Good day,
Thank you for your response. We have received your banking details from Liza and will process the refund shortly.
Kind regards,
Safarinow.com
Thank you for your response. We have received your banking details from Liza and will process the refund shortly.
Kind regards,
Safarinow.com
Safarinow.com's replyOfficial
05 Apr 2022, 12:48Good day,
Kindly advise which email address the banking details was sent to for us to investigate as there is no emails beside the one received today. We will await your banking details.
Kind regards,
Safarinow.com
Kindly advise which email address the banking details was sent to for us to investigate as there is no emails beside the one received today. We will await your banking details.
Kind regards,
Safarinow.com
Safarinow.com's reply05 Apr 2022, 12:48
Official
Good day,
Kindly advise which email address the banking details was sent to for us to investigate as there is no emails beside the one received today. We will await your banking details.
Kind regards,
Safarinow.com
Kindly advise which email address the banking details was sent to for us to investigate as there is no emails beside the one received today. We will await your banking details.
Kind regards,
Safarinow.com