AM
Andrew M
1 reviews | Active since Jan 2021
03 Aug 2021, 13:51
**Beware: Bookings through Safarinow.com ***
We booked with an establishment in Komatipoort. Days before we were due to go the president annoucement travel restrictions from Gauteng. We notified the establishment who fully understood our situation and disappointment for not being able to go anymore. The establishment agreed to refund us in full. We have sent several notices to safarinow - not contactable via phone - and NO JOY! VERY DISAPPOINTING
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Safarinow.com's replyOfficial
03 Aug 2021, 15:02Hi Andrew
We apologise for the delay in the refund being settled. We were in communication with you and sent an email on the 29th of July confirming that reversal of the payment back to your card could take up to 10 working days. Please allow some time for this to reflect on your statement. We definitely could have handled this query much better and apologise for the internal process issues that caused this delay.
We apologise for the delay in the refund being settled. We were in communication with you and sent an email on the 29th of July confirming that reversal of the payment back to your card could take up to 10 working days. Please allow some time for this to reflect on your statement. We definitely could have handled this query much better and apologise for the internal process issues that caused this delay.
Safarinow.com's reply03 Aug 2021, 15:02
Official
Hi Andrew
We apologise for the delay in the refund being settled. We were in communication with you and sent an email on the 29th of July confirming that reversal of the payment back to your card could take up to 10 working days. Please allow some time for this to reflect on your statement. We definitely could have handled this query much better and apologise for the internal process issues that caused this delay.
We apologise for the delay in the refund being settled. We were in communication with you and sent an email on the 29th of July confirming that reversal of the payment back to your card could take up to 10 working days. Please allow some time for this to reflect on your statement. We definitely could have handled this query much better and apologise for the internal process issues that caused this delay.