Balance not paid to host from the 18th of December till 27th!

Booking made for 23rd till 28th of December. Deposit paid in August 2019 and balance paid on the 18th of December 2019. On arrival the 23rd our hostess asked us to settle balance due. We explained that payment was made on 18th already. Received email from hostess on 24th that said that payment was still not reflecting on the 24th. I had to provide proof of payments and bank statements on Christmas morning. I'm now hoping logging a formal complaint on hellopeter.com will lead to some assistance. I noticed there were simi**** complaints logged by customers over the past few days. These complaints received quick responses so I'm hoping for the same seeing that we traveling home tomorrow and we don't want this embarrassing situation still hanging over our head. There is obviously some capacity issues at Safari.com over the festive periods probably because of the massive volume of holiday goers. I would of thought that management would of foreseen this seasonal trend? Booking Hogsback, Valley View unit 2.