Bad Services

On the 06-09th July, i booked 28 ladies at Durban bed and breakfast and when they arrived there ,it was raining .they call me and told me that the place is dirty and the blankets were wet and cold water was coming out of the taps , on some of the taps didn't have water, . They were furious with me and i reassured them that on Saturday i will call safari to sort the problem for us. On that day they slept on the coaches and in the morning i call safari and spoke to Sadiqah, who proposed a better place and said that it can only cater for 24 ladies but others will sleep on the mattress. I told her that its impossible for people to pay their monies and sleep on the floor and i was told that the is nothing they can do because all the places were fully booked. i then said to her can you please give them a refund for inconveniencing them and i was told that its not going to happen because they slept there. The owner Alastair paid them the amount that he overcharged them but Safari did not want to assist us. She Sadiqah call one of the ladies and told her that they slept there and if they did not like the place , they should have looked for another place. It made me angry to hear a lady saying that to other ladies and what if they left the place and got injured , who was going to take responsibility. Its o sad that we trust these agency and pay our monies but the service is pathetic