bad service from safarinow

I had made 2 online bookings with safari online. I had been given the go ahead to proceed with payment. Which was done only to receive a phone call the next day to say they cannot accommodate us.when I asked how they had the availability online if it was taken they said it was not updated. I told the lady on the phone that should not be my fault.the service was not professional and now I have to go back and look for more accommodation. Also when I phone the establishment directly, Wild Sun Resort AnsuRico House they were supposed to get back to me but nothing has happened. Why do they advertise on all different Websites if nobody is updating it when the accommodation is booked.