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sonja S
1 reviews | Active since Jun 2020
10 Jun 2020, 11:33
Bad Service
I made a booking in Febr for the weekend of 05/6/2020 but had to cancelled because of the virus. I cancelled in April way before the booking date and has been trying to get my money back with no reply from them. They do not even come back to say they are working on my enquiry .... NO FEEDBACK in more than 2 months ....... bad, bad, service .... will never use them again ..... still waiting for feedback on when I will get my money back
Helpful (0)
Replies (6)0
Replies (6)
Safarinow.com's replyOfficial
12 Jun 2020, 18:28Hi Sonja
We are so sorry for this experience and will resolve this query shortly.
We are so sorry for this experience and will resolve this query shortly.
Safarinow.com's reply12 Jun 2020, 18:28
Official
Hi Sonja
We are so sorry for this experience and will resolve this query shortly.
We are so sorry for this experience and will resolve this query shortly.
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sonja S's updateReviewer Update
18 Jun 2020, 10:14and another week has past and still my query has not been resolve ....
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sonja S's update18 Jun 2020, 10:14
Reviewer Update
and another week has past and still my query has not been resolve ....
Safarinow.com's replyOfficial
18 Jun 2020, 10:21Hi Sonja
We did make contact with the property and are awaiting feedback from them. To secure the booking we had settled the funds to them and have sent the invoice so that we can facilitate the refund. We did offer a voucher as an alternative and would have continued to attempted to retrieve these funds however understand that you would prefer the funds. We are trying to get these and as soon as we do get them we will settle back to you.
We did make contact with the property and are awaiting feedback from them. To secure the booking we had settled the funds to them and have sent the invoice so that we can facilitate the refund. We did offer a voucher as an alternative and would have continued to attempted to retrieve these funds however understand that you would prefer the funds. We are trying to get these and as soon as we do get them we will settle back to you.
Safarinow.com's reply18 Jun 2020, 10:21
Official
Hi Sonja
We did make contact with the property and are awaiting feedback from them. To secure the booking we had settled the funds to them and have sent the invoice so that we can facilitate the refund. We did offer a voucher as an alternative and would have continued to attempted to retrieve these funds however understand that you would prefer the funds. We are trying to get these and as soon as we do get them we will settle back to you.
We did make contact with the property and are awaiting feedback from them. To secure the booking we had settled the funds to them and have sent the invoice so that we can facilitate the refund. We did offer a voucher as an alternative and would have continued to attempted to retrieve these funds however understand that you would prefer the funds. We are trying to get these and as soon as we do get them we will settle back to you.
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sonja S's updateReviewer Update
18 Jun 2020, 10:31I was already refunded by the property, I am still waiting for your part to be refunded ...
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sonja S's update18 Jun 2020, 10:31
Reviewer Update
I was already refunded by the property, I am still waiting for your part to be refunded ...
Safarinow.com's replyOfficial
19 Jun 2020, 10:27Hi Sonja
We have settled the funds to you as discussed.
We have settled the funds to you as discussed.
Safarinow.com's reply19 Jun 2020, 10:27
Official
Hi Sonja
We have settled the funds to you as discussed.
We have settled the funds to you as discussed.
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sonja S's updateReviewer Update
19 Jun 2020, 10:56thank you, I received the funds
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sonja S's update19 Jun 2020, 10:56
Reviewer Update
thank you, I received the funds