WP
Werner P
1 reviews | Active since Mar 2011
30 Mar 2021, 11:45
Bad Customer service for which I have to pay.
I have an outstanding query since 22 March 21 on ref Enquiry #***1 and after 3 email attempts still received zero response. I then search their phone numbers but the numbers on the websites are "This number is not in service" of this Number does not exist or when I eventually got a working number I had to listen to a voice recording redirecting me to the respective email addresses to which they do not respond and then just hang up and disconnect. This is bad bad customer service. The worst part is that I pay commission for their services or shall I say Non-service.
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Replies (2)
Safarinow.com's replyOfficial
31 Mar 2021, 14:13Hi Werner
A team member contacted you and confirmed that settlements were not yet due as per our onpayment terms.They did however add this to an earlier batch for sooner settlement.
A team member contacted you and confirmed that settlements were not yet due as per our onpayment terms.They did however add this to an earlier batch for sooner settlement.
Safarinow.com's reply31 Mar 2021, 14:13
Official
Hi Werner
A team member contacted you and confirmed that settlements were not yet due as per our onpayment terms.They did however add this to an earlier batch for sooner settlement.
A team member contacted you and confirmed that settlements were not yet due as per our onpayment terms.They did however add this to an earlier batch for sooner settlement.
WP
Werner P's updateReviewer Update
31 Mar 2021, 14:42By your own admission your settlement policies are 20 years old and in my opinion out of sync with the rest of the market. At this day and age of Real-time settlements, your settlement Policy states that you will reimburse your clients "between 5-8 working days" which gives you use of funds for minimum 10 calendar days. You are not a Deposit Taking Institution and act as a Placement Agent for which you earn a commission. This is typically a strategy to "Use other peoples' Money. As a customer I have no insight into your Accounting Practices nor your Financial position. Why would anybody take a Credit Risk /Delivery Risk on a Service Provider for which you pay commission. ?
WP
Werner P's update31 Mar 2021, 14:42
Reviewer Update
By your own admission your settlement policies are 20 years old and in my opinion out of sync with the rest of the market. At this day and age of Real-time settlements, your settlement Policy states that you will reimburse your clients "between 5-8 working days" which gives you use of funds for minimum 10 calendar days. You are not a Deposit Taking Institution and act as a Placement Agent for which you earn a commission. This is typically a strategy to "Use other peoples' Money. As a customer I have no insight into your Accounting Practices nor your Financial position. Why would anybody take a Credit Risk /Delivery Risk on a Service Provider for which you pay commission. ?