mS
mercy S

1 reviews | Active since Aug 2015

02 Jan 2017, 17:52

Bad customer service

<p>I booked via safarinow and paid the deposit.after that I was expecting safarinow.com to send me confirmation email and they didn't send.i tried calling them and they didn't pickup their phone.im so frustrated because I have to leave tomorrow and now I don't even know what to do.when I called the guest house they said they didn't receive any bookings from safarinow..can someone Please call as soon as possible </p>

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Replies (3)
mS
mercy S's update02 Jan 2017, 18:35
Reviewer Update

Worst part when I cell the guest house they told me that they are fully booked.safarinow ruined our holiday big time

Safarinow.com
Safarinow.com's reply03 Jan 2017, 08:26
Official

Hi there

Thank you contacting us, a consultant will contact you this morning as we see that this enquiry is not a confirmed booking it is currently still in a quote status.

Kind regards

Safarinow.com

Safarinow.com
Safarinow.com's reply03 Jan 2017, 09:04
Official

Hi there

As per your telephonic conversation with Neo, we have traced your funds and will send you the booking confirmation shortly.

We apologise for any inconvenience caused.

Kind regards

Safarinow.com