Bad bad service no answers nothing....

On 22nd June 2022 I made a payment to this establishment, to find out that the place I booked, and I were invoiced and all, were not available any more. The SafariNow phoned me on the same day...***. And they told me I must send an email with my bank details and proof of payment. I did all that. I had to pay then another place to stay. Till today and all the previous days, I send a mail to ask where my money is. No answer..nothing. not even a reply back. What can I do now...hopefully someone can help me...??!