Bad acconmodation experience

I have a Request for a refund for accomodation booked in December 2019. I only can ask for it now, as I was in Lesotho, and did not have en internet.

I had a booking at Isikhoma-khoma on the 22nd of December 2019. I mad a booking as per the internet what I have seen in the pictures (see attached the images named - booked accommodation). I was so dissappointed when I arrived at the premises, It was a shock. As you can see, I was given unit 2, a wooden unit as per my email communication with Barry, the owner, but he as supposedly upgraded me the unit 4, which was digusting. It had mildew in the bathroom, which is unhealthy. The tv was on, and the couch was warm, as someone was sitting on it just before we came in to have a look. I understand that it is not 5 star accommodation for what I have paid for it, but for me it was not even 1 star worthy.

I have attached photos of unit 4 which I was upgraded to, and you can see the difference in what i have booked, and what I got.

I would appreciate it if you can please come back to me regarding this issue as soon as possible.

I had to look for other accommodation after I saw what i was suppose to sleep in for one night.

I hoped that they will be able to refund me. The owner, Barry was also a bit rude when I spoke to him over the phone to request a refund, and said that I get what I pay for. I cannot see that they can advertise a holiday accommodation looking like that.