assistance

I had requested accommodation 1-6 April at Ponto main camp Mozambique on line and had the booking confirmed by the camp. Cut a long story short the camp quoted us wrong and refused to honor the booking and the consultant told me she would just cancel 1 night if I didn't pay and that was that not to mention that she put the phone down on me TWICE. Moz dot phoned Tracey and asked her to phoned me. I explained what had happened and she apologized and went out to see what she could do. We had to pay and extra R380 for the extra night in total but Tracey was organised and efficient and spoke to her manager and arranged for the difference to be covered by your company. I was so flabbergasted at the poor service of Linlalanzi at moz dot but my day was turned around by Tracey's help and empathy to my situation.