ZV
Z V
1 reviews | Active since Jun 2016
05 Jun 2016, 09:15
Additional Charges
<p>I recently accepted a quote from Safarinow and paid the deposit and thereafter received an email to say there are additional costs over and above the quotation provided.</p> <p> </p> <p>I would have rather gone with another establishement as this made the quotation higher than other units we were looking at. </p> <p> </p> <p> </p>
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Safarinow.com's replyOfficial
06 Jun 2016, 12:49Hi There
Thank you for reaching out to us we have tried calling you but have been unable to get in touch. One of our Senior Customer Service Consultants has emailed you to explain the additional cost of R385 which was advertised before you accepted the booking this is booking fee charged by the establishment.
There is also a breakage deposit advertised that is payable 7 days prior to arrival. This is a refundable deposit paid directly to the establishment.
Kindly advise that you have received the email sent to you earlier and whether we can be of any further assistance.
Kind regards
Tracey
Safarinow.com
Best regards,
Safarinow.com's reply06 Jun 2016, 12:49
Official
Hi There
Thank you for reaching out to us we have tried calling you but have been unable to get in touch. One of our Senior Customer Service Consultants has emailed you to explain the additional cost of R385 which was advertised before you accepted the booking this is booking fee charged by the establishment.
There is also a breakage deposit advertised that is payable 7 days prior to arrival. This is a refundable deposit paid directly to the establishment.
Kindly advise that you have received the email sent to you earlier and whether we can be of any further assistance.
Kind regards
Tracey
Safarinow.com
Best regards,