AT
Alejandro T
1 reviews | Active since Nov 2010
28 Sept 2021, 22:08
Accommodation closed, safarinow.com don't answer.
We tried to access accommodation on the booked day but the gate to access was closed. No signs at the gate, no contact number, nothing. We tried to phone the number which appeared at the booking document without success. So we had to search an alternative accommodation in an urgent way. One man told us the accommodation went into bankruptcy.
I have contacted Safarinow several times since then to get a refund, but they didn't answer.
Alex
Helpful (0)
Replies (2)0
Replies (2)
Safarinow.com's replyOfficial
29 Sept 2021, 09:14Hi Alejandro
We need more information to investigate your query. We have sent you an email and will follow up on the above.
We need more information to investigate your query. We have sent you an email and will follow up on the above.
Best regards,
Safarinow.com's reply29 Sept 2021, 09:14
Official
Hi Alejandro
We need more information to investigate your query. We have sent you an email and will follow up on the above.
We need more information to investigate your query. We have sent you an email and will follow up on the above.
Best regards,
Safarinow.com's replyOfficial
30 Sept 2021, 16:30Hi Alejandro
We have investigated the query.We have contacted several other guests that were able to check in with no issues.
The property and other guests advise that there is clear signage to the property, it is in operation.
We think you may have checked in at the wrong place.
We have investigated the query.We have contacted several other guests that were able to check in with no issues.
The property and other guests advise that there is clear signage to the property, it is in operation.
We think you may have checked in at the wrong place.
Best regards,
Safarinow.com's reply30 Sept 2021, 16:30
Official
Hi Alejandro
We have investigated the query.We have contacted several other guests that were able to check in with no issues.
The property and other guests advise that there is clear signage to the property, it is in operation.
We think you may have checked in at the wrong place.
We have investigated the query.We have contacted several other guests that were able to check in with no issues.
The property and other guests advise that there is clear signage to the property, it is in operation.
We think you may have checked in at the wrong place.
Best regards,