AN
ADRIAAN N
1 reviews | Active since Mar 2021
03 Mar 2021, 09:43
Accepting payment for listings not available anymore
Morning
I opened this inquiry Enquiry No: ******20 on 1 March. On the 2nd of March 13h00 I was able to go on safari now on my profile and still do the deposit R6240 with instant EFT.
I received confirmation of my payment a few minutes later and at 19h00 I received an email stating that you can no longer accommodate me.
This is not acceptable to be able to take the money but already this place was no longer available.
I have sent numerous emails asking for assistance to get back my deposit which you where so quick to take and confirm and still no response.
I would love to make a booking for my holiday but now I am waiting for you to correct the mistake and pay back the deposit ASAP as it has not been paid to the owner of the booking cause it was never available in the first place
I am never one to make bad reviews but this is in fact the worst experience I have had with a booking company
Kind regards Adriaan Nel
Helpful (0)
Replies (5)0
Replies (5)
Safarinow.com's replyOfficial
03 Mar 2021, 10:12Hi Adriaan
Thank you for taking my call. We are sorry about the experience that you have had. At the time that a quote is sent the property is available or the calendars of that property are showing as available however this may change as some properties are linked with other suppliers and can receive direct bookings which make the property become unavailable. In this case our team will source you alternative accommodation and we would transfer the funds to the new booking or we will facilitate a refund to you. I have sent you a direct mail as discussed and will be sure to resolve this query for you.
Regards
Yvonne
Thank you for taking my call. We are sorry about the experience that you have had. At the time that a quote is sent the property is available or the calendars of that property are showing as available however this may change as some properties are linked with other suppliers and can receive direct bookings which make the property become unavailable. In this case our team will source you alternative accommodation and we would transfer the funds to the new booking or we will facilitate a refund to you. I have sent you a direct mail as discussed and will be sure to resolve this query for you.
Regards
Yvonne
Safarinow.com's reply03 Mar 2021, 10:12
Official
Hi Adriaan
Thank you for taking my call. We are sorry about the experience that you have had. At the time that a quote is sent the property is available or the calendars of that property are showing as available however this may change as some properties are linked with other suppliers and can receive direct bookings which make the property become unavailable. In this case our team will source you alternative accommodation and we would transfer the funds to the new booking or we will facilitate a refund to you. I have sent you a direct mail as discussed and will be sure to resolve this query for you.
Regards
Yvonne
Thank you for taking my call. We are sorry about the experience that you have had. At the time that a quote is sent the property is available or the calendars of that property are showing as available however this may change as some properties are linked with other suppliers and can receive direct bookings which make the property become unavailable. In this case our team will source you alternative accommodation and we would transfer the funds to the new booking or we will facilitate a refund to you. I have sent you a direct mail as discussed and will be sure to resolve this query for you.
Regards
Yvonne
Safarinow.com's replyOfficial
03 Mar 2021, 10:12Hi Adriaan
Thank you for taking my call. We are sorry about the experience that you have had. At the time that a quote is sent the property is available or the calendars of that property are showing as available however this may change as some properties are linked with other suppliers and can receive direct bookings which make the property become unavailable. In this case our team will source you alternative accommodation and we would transfer the funds to the new booking or we will facilitate a refund to you. I have sent you a direct mail as discussed and will be sure to resolve this query for you.
Regards
Yvonne
Thank you for taking my call. We are sorry about the experience that you have had. At the time that a quote is sent the property is available or the calendars of that property are showing as available however this may change as some properties are linked with other suppliers and can receive direct bookings which make the property become unavailable. In this case our team will source you alternative accommodation and we would transfer the funds to the new booking or we will facilitate a refund to you. I have sent you a direct mail as discussed and will be sure to resolve this query for you.
Regards
Yvonne
Safarinow.com's reply03 Mar 2021, 10:12
Official
Hi Adriaan
Thank you for taking my call. We are sorry about the experience that you have had. At the time that a quote is sent the property is available or the calendars of that property are showing as available however this may change as some properties are linked with other suppliers and can receive direct bookings which make the property become unavailable. In this case our team will source you alternative accommodation and we would transfer the funds to the new booking or we will facilitate a refund to you. I have sent you a direct mail as discussed and will be sure to resolve this query for you.
Regards
Yvonne
Thank you for taking my call. We are sorry about the experience that you have had. At the time that a quote is sent the property is available or the calendars of that property are showing as available however this may change as some properties are linked with other suppliers and can receive direct bookings which make the property become unavailable. In this case our team will source you alternative accommodation and we would transfer the funds to the new booking or we will facilitate a refund to you. I have sent you a direct mail as discussed and will be sure to resolve this query for you.
Regards
Yvonne
AN
ADRIAAN N's updateReviewer Update
03 Mar 2021, 12:46Hi Yvonne
Thank you for the assistance.
I will give a full update on my review as soon as the deposit reflects into my account as this is the only point that will change my perspective.
Kind regards
Thank you for the assistance.
I will give a full update on my review as soon as the deposit reflects into my account as this is the only point that will change my perspective.
Kind regards
AN
ADRIAAN N's update03 Mar 2021, 12:46
Reviewer Update
Hi Yvonne
Thank you for the assistance.
I will give a full update on my review as soon as the deposit reflects into my account as this is the only point that will change my perspective.
Kind regards
Thank you for the assistance.
I will give a full update on my review as soon as the deposit reflects into my account as this is the only point that will change my perspective.
Kind regards
AN
ADRIAAN N's updateReviewer Update
03 Mar 2021, 20:01Review update 3 March 2021
Safari now contacted me and escalated my concerns and paid back the full deposit with no hassles.
Thank you Yvonne for the assistance and I due to your service I will book through Safari Now again in the future.
Kind regards
Safari now contacted me and escalated my concerns and paid back the full deposit with no hassles.
Thank you Yvonne for the assistance and I due to your service I will book through Safari Now again in the future.
Kind regards
AN
ADRIAAN N's update03 Mar 2021, 20:01
Reviewer Update
Review update 3 March 2021
Safari now contacted me and escalated my concerns and paid back the full deposit with no hassles.
Thank you Yvonne for the assistance and I due to your service I will book through Safari Now again in the future.
Kind regards
Safari now contacted me and escalated my concerns and paid back the full deposit with no hassles.
Thank you Yvonne for the assistance and I due to your service I will book through Safari Now again in the future.
Kind regards
Safarinow.com's replyOfficial
04 Mar 2021, 09:36Thanks for the feedback Adriaan
Safarinow.com's reply04 Mar 2021, 09:36
Official
Thanks for the feedback Adriaan