sB
silindile B

1 reviews | Active since Sept 2013

26 Jul 2016, 09:03

a stinking attitude

<p>i always use safarinow for all my accomodation needs but for the 1st time i dealt with a useless bad attitude girl. if this was her company i would have never ever use it again. i email proof of payment yesterday. i called her today she ask me to resend it of which i did dn she calls me and tell me she doesnt find it. she wanna give me another email. i asked her should i email it to you for the 3rd time she proudly said yes. i told her i wont be able to do that. dn i called the establishment personally and forwaded them the proof of payment. only for her to call me back and ask me silly questions and ahe never acknowledged the receipt of email. </p> <p>i am so ****ed ryt now i regret why i book through them. </p>

0
Replies (1)
Safarinow.com
Safarinow.com's reply26 Jul 2016, 09:53
Official

Dear Sherrow

Thank you for reaching out to us. We truly value all feedback received.

We are sorry to hear of this negative experience, this is definitely not the type of service we strive towards.

We are continually striving towards excellent customer service, ease of booking through our website and ensuring our customers have an awesome holiday experience.

We have located your proof of payment and allocated it to your booking. The booking has also been confirmed by the establishment.

Should you require any further information please do not hesitate to contact myself directly.

Kind regards

Tracey

Safarinow.com

Best regards,