jG
jade G

1 reviews | Active since Nov 2013

12 Sept 2016, 16:10

Mould/Plastic

<p>There's mould/plastic stuck to the fruit that's supposed to expire in 2017</p>

0
Replies (3)
Safari
Safari's reply14 Sept 2016, 14:52
Official

Thank you for bringing this matter to our attention.

We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.

Please contact us on *** for the complaint to be completed and escalated. A consultant is waiting to take your call.

Kind Regards

Pioneer Foods Groceries

***

Best regards,

Safari
Safari's reply15 Sept 2016, 13:50
Official

Thank you for bringing this matter to our attention.

We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.

Please contact us on *** for the complaint to be completed and escalated. A consultant is waiting to take your call.

Kind Regards

Pioneer Foods Groceries

***

Best regards,

Safari
Safari's reply30 Sept 2016, 15:13
Official

We at Safari would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.

Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

Your reference as discussed with our consultant: ***.

Kind Regards

Safari Customer Care

***

Best regards,