Zero customer service and ignoring the consumer protection act

I have ordered 2x PCP rifle adaptors from Safari Outdoor early in March 2021, via their online shop facility.

2x deflators were delivered, totally different from what I have ordered. Little did I know that this will evolve in a process of providing me with empty promisses, lack of commitment in customer service and to solve the incorrect delivery I have not caused.

I have immidiately commenced with the "goods to be returned" and "refund" processes via email.

I have received a reply that my application for a return ans refund "had been processed and approved" (I guess lucky me ??) and that the refund will take up to "14 working days".

I have followed up (once again) after 21 working days and were informed that SAFARI OUTDOOR will request and supply me with a proof of payment.

I have followed up (again) last week to establish why it is taking so long to obtain a proof of payment...No feedback received.

I yet again followed up on email at the start of this week requesting the process to be finalised today...No feedback or even my refund received.

9 weeks since I have started my correspondence pertaining to my refund request...and yet....nothing.

SAFARI OUTDOOR..should I now make use of this public forum to ask for my money ?