Terrible Service, Waiting on refund for over a month, Terrible Finance team and sales people

I'm extremely dissatisfied with the quality of your client service. Recently, my husband attempted to book a shooting slot through your app, but despite the payment going through on our end, the booking did not confirm. When we tried to rectify the situation at Safari Outdoor in Pretoria, we were told to make a second payment. We rightfully questioned why we should pay again when the fault lay with your malfunctioning app. The salesperson assured us of a refund, but despite their promises, we never received it. Our attempts to contact your sales and finance teams via email have been met with silence. Only after persistent efforts did a member of your finance team assure us of an impending refund, which never materialized. It's deeply disappointing how our funds seem to have vanished into thin air due to your incompetence. As a result, we have lost all faith in your company and will not be supporting you in the future. #SafariOutdoorPretoria #NoRefund #TerribleService