AR
Adriette R
1 reviews | Active since Mar 2019
17 Nov 2022, 13:46
Stay AWAY! You will never get your money back and be ignored if you try.
I have now been ignored for more than a month trying to get a refund from Safari Outdoor for an online voucher that did not work (twice). I was in contact with Monique Snyman, Web Administrator, and Jacques Pieterse, Distribution Center Manager. After sending my banking details to Monique early October and following up with her several times, she went from curt replies to outright ignoring me, until I sent an email to Jacques threatening them with the Ombudsman. If one has to resort to such measures to be treated like a person or deserve any modicum of customer service, I have no idea how this company is keeping its doors open. I have yet to get my refund... we will see if that ever happens.
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