Selling you non-existing stock and telling you a week later...

I ordered an axe for my birthday from their online site. The site clearly showed in stock and my credit card was deducted. I requested that it get dropped off to the Rivonia Store for pickup. Call the Rivonia store the day after and ask them to keep me informed (this actually took several calls, a visit and two e-mails). I get called several days later from the Rivonia Store and get told: "Your axe is in Pretoria, please call Lizette in Pretoria to arrange for delivery". I responded by saying - I had requested that I was happy to still have it dropped at the Rivonia Store and really did not want to make arrangements for their internal transfer to happen (!?). Several hour later - e-mail in my inbox: "Apologies but your axe is out of stock, your credit card will be refunded"...almost a week after I placed the order. This company has no real control of their stock and needs some lessons in customer service.