Safari Outdoor. Bad business practice.

I purchased a Konus 20-60x80 Spotting Scope as a gift. The purchase was made on 26/07/2022. After their website saying that the item was in stock at their Boksburg branch, i went to the store to be told that in fact they did not have stock but that there was one left at the Rivonia branch. I made my way to the Rivonia branch were there was one left which was clearly the display unit as it was obvious it had been handled a fair bit however seemed ok. I then came to find out that the person I had bought it for had already acquired a scope and no longer needed one. I returned to the store on 09/08/2022 and explained that the item had'nt been used and was prepared to accept store credit as I was a regular customer. The return was flatly refused and told that exchanges may only take place within 5 days of purchase and the sales person pointed to the slip trying to indicate were it said this on the slip. I quote verbatim what the slip says, "RETURNS POLICY: All products are subject to the manufacturers warranties. All sales are final. Due to the sensative nature thereof, no returns or exchange will be accepted on powder, Primers and Ammunition. Size exchanges will be allowed for 5 days after purchase."

No where, does it state no items will be returned after 5 days. I have always held a hi regard for Safari Outdoor as a premium outdoor store and as mentioned above have been a regular customer for years. This has changed my view on Safari Outdoor and should Safari Outdoor not reconsider the exchange, I will not longer purchase nor recommend any else to do so either. Far less premium retailers in South Africa would have gladly accepted the return. I truly believed Safari Outdoor was better than this. Boyd Haley.