Please avoid using their online shop altogether and if you need assistance, don't bargain on getting any.

I purchased a voucher for a friend online for his birthday. Not only was the voucher not delivered to my inbox timeously, but I had to follow up with them to get any response. When the response did arrive and the voucher code was send, it was a curt, irritated reply from a Monique. I thanked Monique and sent the voucher to my friend who, about a week later, was unable to use the code at Safari Outdoor and told "oh, they have been having trouble with their online voucher system." ... big surprise there. I then rep**** to the rude Monique, asking for assistance. When a day had passed, I emailed her again to ask for assistance. It is not five days later and I have yet to hear a single word from the company who have taken my money knowing that their online shop is not working properly.