Phone in customers take preference in the queue.

About 2 weeks ago I go to S O to buy pellets for my Airgun which was purchased from them some time ago. I find the pellets on the website and the JHB branch has stock. Upon entering the store I am asked by the Airgun salesman if he can help. I ask for the pellets in question. The first thing out his mouth is "We don't have stock" without him even looking. I I tell him that the website says otherwise. He says "Let me check" ....good idea, 10 seconds later he says "I found them - they were hiding" Hiding ?? Then the phone rings. He asks if he can answer. I oblige. I wait while he talks and wanders off to check something for this customer. After 2 minutes of this I leave the counter to look around and kill time. 5 minutes later I come back and tell him to ring up the pellets. He asks "Do you know who served you ?" (No apology for wasting my time.) ?? "You did , 5 minutes ago.!!, don't you remember" He replies "Yes" More ?? I pay and leave.