POOR CUSTOMER SERVICE

Item: Saddles
Rating: 1

Hello Peter       I would like to logged a complaint against  Saddles in Bellville. We were eight people who went out for a mother's day lunch, but had such a bad lunch experience. On arrival the waiter took us to a table to be seated and then she walked away. We had to call after her to tell her that the table and seats was still dirty and full of food. She came back laughing about it while cleaning the table. After a few minutes another waiter came to take our drink order. After ten minutes he only brought three drinks, returning half an hour later with the rest of the drinks. He then took our order for the starter which only arrived a half an hour later. Then he took the main meal order. After forty minutes he brought the burgers which the children ordered after thirty minutes we asked him how long will our food still be as we were waiting for an hour and fifteen minutes already. He told us he will be back in a half a minute but the food only arrived twenty minutes after that. When the food arrived noticing there were no cutlery on the table and then one of the steaks which three of us had the same was not even a hundred gram and the adverti*****t said 200g,one of the meals  vegetables were burnt. I asked the waiter about it and he there is nothing he can do which i then asked to call the manager. The manager arrived apologized and assured me that he will bring me another piece of steak. When the steak arrived it was not even the size of a match box was very disappointed but didn't say anything. The waiter returned asking us the drinks of our choice as the manager would like to give us a free drink on the house. The drinks arrived where one of the glasses which was my mother's glass was cracked from the top right down to the bottom, calling the waiter yet another time he came and just threw the drink over into another glass.               I was very disgusted in the service i received as we wanted to give our mother a special treat, the service spoiled her whole appetite. After waiting for a hour and forty minutes for our meal and with all other problems our appetites was ruined. We never wanted any freebees just good customer service and good food on a mother's day. I would have understood if the restaurant was busy but it wasn't we didn't even had to stand in a queue to enter.               Kind Regards

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