Terrible Service from Sachar Mobile Repairs via Mall@Reds Vodacom

I recently sent my phone in for repairs through Mall@Reds Vodacom. Vodacom forwarded my device to Sachar Mobile Repairs, and from there, my experience took a downward turn.

Delayed Quote and Communication Issues There was an unacceptable delay in receiving the repair quote. After finally accepting the quote and making the payment, I was assured that my phone would be dispatched via RAM Couriers and that I would receive it the next day. However, the next day came and went without any update or delivery.

Lack of Accountability When I contacted Sachar Mobile Repairs for an update, I was informed that my phone had not been dispatched as promised. Seeking further assistance, I requested to speak with the manager. Unfortunately, the manager was unhelpful and dismissive. He assured me that such delays wouldn’t happen in the future but offered no solution or assistance for my current issue.

Overall Disappointment The entire process was marked by poor communication, delays, and a lack of accountability. Both Sachar Mobile Repairs and the manager failed to provide the level of service expected. I am extremely disappointed with the experience.