Not a stamp of approval to be proud of.

Item: South African Bureau of Standards
Rating: 1
Author: Michelle S

If you can not trust the company that governs the standards, then the standards itself and the SABS approved stamp that goes with it, blows out the window.

SABS is not a standard of anything to be proud of. Bought foam at Pretoria Foam centre when I refurbished my couches. Hano (the upholstery guy) said that it has a 10 year SABS stamp of approval (guarantee). Even gave me an invoice. After just 2 weeks I noticed that I started sagging, but neither Pretoria Foam Centre, nor Hano wants to take responsibility. I called the SABS ***** line on ***and opened my case. Now more that 13 weeks later I have no reply on feedback from them, even though I have repeatedly called back on the ***** line stating my case number.

Helpful (0)

Replies (2)

South African Bureau of Standards's replyOfficial

22 Nov 2018, 17:14

Michelle, we are sorry to hear about your complaint. We have referred this to our Head of Customer Service who will respond to you. Kind regards.

South African Bureau of Standards's reply22 Nov 2018, 17:14

Official

Michelle, we are sorry to hear about your complaint. We have referred this to our Head of Customer Service who will respond to you. Kind regards.

South African Bureau of Standards's replyOfficial

26 Nov 2018, 15:12

Hi Michelle, we have been informed that you are currently talking to our Head of Customer Services and that the matter is under review. We believe that this matter will be resolved.

Kind regards

South African Bureau of Standards's reply26 Nov 2018, 15:12

Official

Hi Michelle, we have been informed that you are currently talking to our Head of Customer Services and that the matter is under review. We believe that this matter will be resolved.

Kind regards