bad driver

On the 15th of November I was involved in an accident with an SAB truck no plate .DJ17MF the drivers name M.Makhale .While driving the shoulder lane he moved to the single lane without indicating or checking his blind spot and hit my car . I called the drivers manager and was advised he was not even a permanent staff member and could not be charged and then went on to ask me who would sort out his scratched trunk as his driver told him it was my fault as i tried to over take the trunk how ridiculous is that,after being inconvenienced and providing 3 quotes as requested from Wellinton their insurance broker and constant follow up's it was forever pending and got absolutely nowhere with any person I tried to query with i had to get my insurance to repair and now I am left with the excess due to the incompetence of others who should learn to take responsibility for the people employed as they represent your company . I cannot understand how such huge company cannot resolve such a query.